1. Upon arrival at Astoria Palawan, you will be endorsed to the security guard for vehicle disinfection, temperature check, shoe sanitation, and hand sanitation. Only guests with a temperature of 37.5°C and below will be allowed entry.

2. Afterwards, you will be asked to register for a contact-tracing QR code through the StaySafe.ph app or website. If you have already registered beforehand, just present your generated Staysafe.ph QR code along with your S-Pass QR code for verification.

3. You will then be accommodated by our Guest Service Agent (GSA) for check-in. Once our GSA has confirmed your booking, your baggage will be taken by the bellman inside your room, if need be.

4. You will find the registration form and key card outside your room. Upon room entry, the infographics of the safety protocols will be displayed on the TV screen for your guidance.

5. Once you have already settled inside your room, expect to receive a courtesy call from our Guest Service Agent (GSA). A cellphone number or Facebook messenger account will be provided for internal communication during your stay.

6. Our breakfast is only available for in-room service. To check our New Normal procedures for in-room and dining services, kindly refer to guidelines below.

1. Maintenance fee (for members of Astoria Vacation and Leisure Club, Inc. or AVLCI and Stellar Vacation Club)

2. Reservation fee (for members of Astoria Vacation and Leisure Club, Inc. or AVLCI)

3. Complete details of guests

4. Flight details and time of arrival

5. Copy of valid ID of each guest

6. Airport transfer details (if applicable). Please send your bank slip or proof of payment for verification.

7. Face mask and face shield

1. A valid ID of each guest

2. Printed or digital copy of your travel QR code which you can use to access services at the airport and in Palawan Island

3. A copy of your booking confirmation

4. Face mask and face shield

1. Our Fearless Frontliners sanitize each area of the resort using medical-grade solutions and state-of-the-art disinfecting equipment, such as UV light machines and steam vacuums, to kill viruses and bacteria. Even our vans are kept spick and span.

2. All high contact points, such as doorknobs, are cleaned regularly.

3. All employees are subjected to regular rapid tests, and are required to wear face masks, acetate face shields, and gloves. Guests are also asked to wear face masks and face shields for extra protection.

4. Safety signages and markers are placed in common areas of the resort. New Normal guidelines are also displayed on the TV screens.

5. Temperature checks are being carried out by our security personnel prior to entry of all employees and guests. Everyone is also asked to sanitize the sole of their shoes using our disinfecting foot mats.

6. Our highly disciplined staff strictly follow and implement social distancing protocols.

7. We placed ethyl alcohol bottles and dispensers in the most crowded areas of the resort.

1. Tables and chairs will only be arranged and utilized once the guests have arrived.

2. To properly observe social distancing, seats in our restaurants, cafes, and bars are placed one meter apart.

3. Guests are to be seated alternately on each chair. ‘No seating’ signages are placed on the table.

4. Tables and chairs are sanitized after each use.

1. Once the guest has settled inside the room, the Outlet Manager or service staff will call the guest for his/her order. The printed QR code to the Breakfast Menu is placed in the room for scanning. Guests are highly encouraged to settle the payment through cashless transactions (GCash or room charge).

2. All food orders are placed in disposable take-out containers, along with wooden spoons and forks that are wrapped in cocktail tissue. Beverages are served in carefully sealed disposable cups. Individual condiment packets are also included, if need be.

3. As soon as the food order and utensils are complete, the staff will inform the guest that his/her food is ready to be served.

4. All orders, as well as the bill, which is placed in the bill basket, will be served using a service tray.

5. The staff in face mask, acetate face shield, gloves, and proper PPE suit will then deliver the food to the guest’s room.

Walk-in guests must download the StaySafe app and follow the safety protocols at the restaurant. If the guest does not have an installed StaySafe app on his/her phone, he/she may visit this link: tinyurl.com/yewmtkfg