FAQs

FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

Yes, we are open to both domestic and international tourists. Kindly just present your valid IDs.

Astoria Palawan ranked #1 out of 116 hotels in Puerto Princesa for the 2021 Traveler’s Choice Award by TripAdvisor. You may view our full list of recognitions here: www.astoriapalawan.com/about/

Astoria Palawan is located at Km. 62, North National Highway, Barangay San Rafael, Puerto Princesa City, Palawan, Philippines 5300.

You may check our room rates by clicking the ‘Book Now’ button on the home page section of this website.

To avail of our special offers, you may contact our Reservations or Sales Office directly via the contact details indicated on the promo post. Specify the promo you wish to avail of, and they will send you the complete details.

You may check the availability of dates by clicking the ‘Book Now’ button on the home page section of this website. Make sure to click the ‘Check In’ and ‘Check Out’ boxes at the top of the room offers to select your preferred dates of stay.

To book your stay, just click the ‘Book Now’ button on the home page section of this website. You may also get in touch with our Reservations Office at +63 998-9613-419, or via email at reservations@astoriapalawan.com.

If you are an Astoria Vacation and Leisure Club, Inc. (AVLCI) member, please contact their Customer Service Department at (02) 8401-2721, (+63) 917-5318-574, (+63) 908-8727-893 (+63) 908-8741-696, or customerservice@avlci.com, or you may visit www.avlci.com/contact-us/.

Feel free to check our top-notch amenities here: www.astoriapalawan.com/amenities/

Our scheduled transfer service is not available at the moment, but our Reservations Team can arrange exclusive transfers for you for only Php 3,500 per way per van (7-8 pax). To avail of this service, please send your booking details and preferred date and time to our team via email at reservations@astoriapalawan.com.

Residents of Palawan need to present their booking confirmation documents and valid IDs. They are also encouraged to wear their face mask for safety purposes.

For a safe and hassle-free trip, make sure to visit our New Normal page for a step-by-step guide on how to travel to Palawan. You may click this link for more details: www.astoriapalawan.com/new-normal/

Our standard check-in time is at 2 PM.

Our standard check-out time is at 12 PM.

Yes, our swimming pools are accessible to checked-in guests from 6:00 AM to 10:00 PM.

Yes, our gym is accessible to checked-in guests from 6:00 AM to 10:00 PM.

Palawan Waterpark is operational from Monday to Sunday, 9 AM to 5 PM. 

In compliance with the COVID-19 safety measures, Inflata-FUN is not accessible until further notice.

You may request a quotation and full list of packages via sales@astoriapalawan.com. 

Our Fearless Frontliners sanitize each area of the resort, including our pool, spa, and gym. We make use of medical-grade solutions and state-of-the-art disinfecting equipment, such as UV light machines and steam vacuums, to kill viruses and bacteria. To get the full details, you may visit our New Normal page through this link: www.astoriapalawan.com/new-normal/

Booking cancellations and no-shows are non-refundable.