FAQs

FREQUENTLY ASKED QUESTIONS

FAQs

FREQUENTLY ASKED QUESTIONS

In line with the government’s mandate, we can only accept bookings from residents of Palawan. We will accept tourists once the travel/quarantine restrictions have been lifted. Please visit our Facebook (Astoria Palawan) and Instagram pages (@astoriapalawan) for updates.

Astoria Palawan ranked #1 out of 116 hotels in Puerto Princesa for the 2021 Traveler’s Choice Award by TripAdvisor. You may view our full list of recognitions here: www.astoriapalawan.com/about/

Astoria Palawan is located at Km. 62, North National Highway, Barangay San Rafael, Puerto Princesa City, Palawan, Philippines 5300.

You may check our room rates by clicking the ‘Book Now’ button on the home page section of this website.

To avail of our special offers, you may contact our Reservations or Sales Office directly via the contact details indicated on the promo post. Specify the promo you wish to avail of, and they will send you the complete details.

You may check the availability of dates by clicking the ‘Book Now’ button on the home page section of this website. Make sure to click the ‘Check In’ and ‘Check Out’ boxes at the top of the room offers to select your preferred dates of stay.

To book your stay, just click the ‘Book Now’ button on the home page section of this website. You may also get in touch with our Reservations Office at +63 998-9613-419, +63 998-9613-422, or via email at reservations@astoriapalawan.com.

If you are an Astoria Vacation and Leisure Club, Inc. (AVLCI) member, please contact their Customer Service Department at (02) 8401-2721, (+63) 917-5318-574, (+63) 908-8727-893 (+63) 908-8741-696, or customerservice@avlci.com, or you may visit www.avlci.com/contact-us/.

Feel free to check our top-notch amenities here: www.astoriapalawan.com/amenities/

Our scheduled transfer service is not available at the moment, but our Reservations Team can arrange exclusive transfers for you for only Php 1800 per way per van (6-7 pax). To avail of this service, please send your booking details and preferred date and time to our team through reservations@astoriapalawan.com.

Aside from their booking confirmation documents, residents of Palawan need to present their StaySafe.ph’s QR code upon arrival. They also need to wear their face mask and face shield for safety purposes.

For a safe and hassle-free trip, make sure to visit our New Normal page for a step-by-step guide on how to travel to Palawan. You may click this link for more details: www.astoriapalawan.com/new-normal/

Our standard check-in time is at 2PM.

Our standard check-out time is at 12PM.

At the moment, The Pod is undergoing maintenance while The Premier Pool is accessible to checked-in guests.

Our gym is open to checked-in guests. Advance reservations are required. Please contact our team at (+63) 998.9613.419 or (+63) 998.9613.422.

In compliance with the COVID-19 safety measures, Palawan Waterpark is not operational until further notice.

In compliance with the COVID-19 safety measures, Inflata-FUN is not accessible until further notice.

You may request a quotation and our full list of packages via sales@astoriahotelsandresorts.com and sales@astoriapalawan.com

Our Fearless Frontliners sanitize each area of the resort, including our pool, spa, and gym. We make use of medical-grade solutions and state-of-the-art disinfecting equipment, such as UV light machines and steam vacuums, to kill viruses and bacteria. To get the full details, you may visit our New Normal page through this link: www.astoriapalawan.com/new-normal/

Booking cancellations must be made at least 7 days prior to your scheduled stay. Cancellations made less than 7 days before your arrival and no-shows are non-refundable.